Ahmed Gaber

Group IT Manager | Healthcare Technology, IT Infrastructure, Operations & Cybersecurity
Jeddah, Saudi Arabia
+966 59 713 0001
ahmedgaber88@gmail.com
linkedin.com/in/ahmedgaber88
amgaber.com

Professional Profile

Group IT Manager and healthcare technology professional with more than two decades of hands-on experience spanning technology leadership, multi-entity operations, systems and networks, cybersecurity, infrastructure, automation, unified communications, integrations and internal digital platforms across Saudi Arabia and Egypt. Strong current focus on healthcare IT, infrastructure resilience, cybersecurity, operational continuity, automation and digital transformation.

Core Capabilities

Healthcare IT

MILLENSYS HIS/ERPWaseel integration environmentNPHIES onboardingCBAHI readinessHealthcare workflowsClinical technology support

Infrastructure & Systems

Windows ServerDell PowerEdgeVMware ESXiHyper-VSynology NASIIS

Networking

FortiGateVLANsVPNSD-WANRouting & switchingLAN/WAN

Cybersecurity

FortiGate securityKaspersky Next EDRESET ProtectSafetica DLPEndpoint securityAccess governance

Unified Communications

Grandstream UCMWaveRemoteConnectVoIPCall queuesIVR

Automation & Development

PowerShellPHPJavaScriptNode.jsSQLGit/GitHub

Selected Impact

Group-wide IT leadership
Leading technology governance, infrastructure, cybersecurity, operations and digital-service priorities across verified Experts Group entities and locations.
99.86%
CBAHI organization result
Contributed to healthcare technology readiness, operational continuity, access/security controls and documentation supporting the organization accreditation result.
100+
Current endpoint environment
Supports and modernizes a healthcare environment spanning endpoints, servers, networking, communications and clinical technology.
20+
Servers & workloads
Hands-on work across physical and virtual server workloads, storage, IIS, SQL and operational services.

Current Role

Group IT Manager

Experts Group
Jul 2026 - Present
Jeddah, Saudi Arabia

Group-wide IT leadership spanning healthcare technology, infrastructure, cybersecurity, operations, governance and digital platforms across verified Experts Group entities and locations.

  • Lead group IT governance, standards, strategic planning and technology prioritization
  • Oversee infrastructure, cybersecurity, healthcare systems, communications and digital services across group entities
  • Maintain a unified register of companies, branches, IT assets, access scope and technology responsibilities
  • Drive IT centralization, documentation, internal-audit readiness, vendor coordination and service-management evaluation
Group-wide IT leadership | Multi-entity operations | Jeddah + Muhayil + Cairo scope
Ahmed Gaber - Professional CV - 2026 - amgaber.com

Professional Experience

Network & Systems Administrator

Experts Care Medical Group
May 2024 - Jul 2026
Jeddah, Saudi Arabia

Led day-to-day healthcare IT infrastructure, systems, networking, cybersecurity and communications operations before transitioning into the group-wide IT management role in July 2026.

  • Operated Dell server and virtualization infrastructure, Synology NAS, IIS and SQL workloads
  • Managed FortiGate networking, segmentation, WAN resilience, VPN and connectivity
  • Administered endpoint security and operational cybersecurity controls
  • Supported MILLENSYS HIS/ERP, Waseel integration context and NPHIES onboarding preparation
  • Operated Grandstream VoIP, Wave and call-center infrastructure
  • Led backup automation, hosting, DNS/SSL, asset and access-governance improvements
100+ endpoint environment | 20+ servers/workloads | 99.86% CBAHI organization result

IT Manager / IT Lead

Balsam AlUla Pharmacies
Feb 2022 - May 2024
AlUla, Saudi Arabia

Led multi-site pharmacy IT operations, ERP migration, infrastructure, security and user enablement.

  • Supported 15 pharmacies, headquarters and five warehouses
  • Led Al-Aseel to ABC ERP migration and rollout activities
  • Delivered user training and operational transition support
  • Managed FortiGate-based branch networking and ESET Protect endpoint security
  • Coordinated vendors, standards, support priorities and branch technology readiness
15 pharmacies + HQ + 5 warehouses | 50+ users trained

Systems Administrator & Network Security Specialist

Zahrat Al-Rawdah Pharmacies
Apr 2019 - Jan 2022
Saudi Arabia

Supported systems, network security and branch operations across a large multi-site pharmacy environment.

  • FortiGate branch security, connectivity and troubleshooting
  • Hyper-V virtualization and Windows infrastructure
  • Solver ERP and SQL backup/restore support
  • Safetica DLP and endpoint security controls
  • Repeated branch rollout, go-live and operational support
150+ pharmacy environment | 350+ staff environment | 10+ cities | Approximately 45 branch go-lives

Earlier Career

Technical Support Specialist

Alanaya Aldawaiya / Al Ashban Trading Est.
Feb 2017 - Apr 2019
Riyadh, Saudi Arabia

Technical support with systems, networking, ERP transition and multi-site pharmacy responsibilities.

IT Technical Support

Al Mazloum for Trading & Agencies
2015 - 2017
Alexandria, Egypt

Delivered endpoint, printer, LAN/WAN, software, backup and retail/POS support.

Computer Services / IT Operations

Elforqan Computer Services
2010 - 2015
Alexandria, Egypt

Built deeper hands-on experience in computer services, troubleshooting, installations, hardware and customer-facing technical operations.

Owner / Technical Lead

Mega Computer Shop
2008 - 2010
Alexandria, Egypt

Entrepreneurial period combining technical service delivery, computer sales, maintenance and day-to-day operations.

Sales & Technical Support

Tiba Computer
2005 - 2008
Alexandria, Egypt

Combined customer-facing technology sales with practical technical support and maintenance.

Technical Support Technician

Estabrak Computer Services
2003 - 2005
Alexandria, Egypt

Early-career hands-on foundation in computer troubleshooting, operating systems, hardware and user support.

Selected Projects

Experts Care Connect
Experts Care Medical Group | Healthcare Digital Transformation
Internal healthcare operations, CRM and digital-services platform designed around real operational workflows.
Highlights: Medical reports, appointment and patient-relations workflows | Operations queues, SLA visibility and notifications | Secure document delivery, audit trails and reporting
Healthcare Systems Integration & Interoperability
Experts Care Medical Group | Healthcare Systems Integration
Healthcare-systems integration and readiness work spanning MILLENSYS HIS/ERP, Waseel, NPHIES onboarding, PACS/laboratory assessment and connected medical-device dependencies.
Highlights: HIS/ERP integration dependency mapping | Waseel integration documentation and support context | NPHIES onboarding and readiness coordination
CBAHI IT Readiness & Healthcare Technology Compliance
Experts Care Medical Group | Healthcare IT
IT-readiness contribution spanning availability, access controls, documentation, operational continuity and technology support.
Highlights: Technology readiness across clinical and business operations | Access and security controls | Documentation, continuity and operational support
Clinic Display System
Experts Care Medical Group | Digital Platforms
In-house real-time clinic display platform for centralized operational content management.
Highlights: Centralized role-based administration | Real-time schedule and content updates | Multi-screen platform
Healthcare WAN Resilience & Hybrid Failover
Experts Care Medical Group | Infrastructure & Networking
Connectivity resilience design using primary and backup links to improve availability of clinical and operational services.
Highlights: Primary/backup connectivity design | Failover and health-check strategy | Business-continuity focus for clinical services
Healthcare Backup Automation
Experts Care Medical Group | Automation & Data Protection
Automated backup and validation workflows supporting MILLENSYS patient-file operations and NAS offload.
Highlights: Scheduled automation and controlled execution | Validation, observability and operational logging | Reporting and notification workflows

Education & Membership

Diploma of Science in Computer Studies
Alexandria University - Oct 2010 - Jul 2012
Grade: Good
Saudi Council of Engineers Membership
Saudi Council of Engineers
Professional classification: Computer Technician

Selected Credentials

Google IT Support Professional Certificate
Google / Coursera - 28 Aug 2023
NSE 1 Network Security Associate
Fortinet - 23 Mar 2022 - Historical credential
Introduction to Cybersecurity
Cisco Networking Academy - 14 Jun 2021
Computer Network Fundamentals
Information Technology Institute (ITI) - 17 Sep 2023
Introduction to Network Security
Information Technology Institute (ITI) - 24 Sep 2023
Foundations of Cybersecurity
Google / Coursera - 9 Aug 2023

Technology Summary

  • MILLENSYS HIS/ERP
  • Waseel integration environment
  • NPHIES onboarding
  • CBAHI readiness
  • Healthcare workflows
  • Clinical technology support
  • Windows Server
  • Dell PowerEdge
  • VMware ESXi
  • Hyper-V
  • Synology NAS
  • IIS
  • SQL Server
  • Server rooms & UPS
  • FortiGate
  • VLANs
  • VPN
  • SD-WAN
  • Routing & switching
  • LAN/WAN
  • DIA & 5G failover
  • IP planning
  • FortiGate security
  • Kaspersky Next EDR
  • ESET Protect
  • Safetica DLP
  • Endpoint security
  • Access governance
  • Security policies
  • Grandstream UCM
  • Wave
  • RemoteConnect
  • VoIP
  • Call queues

Professional Focus

Group IT LeadershipHealthcare ITIT InfrastructureSystems & NetworksCybersecurityIT OperationsDigital Transformation
Ahmed Gaber | Healthcare IT, Infrastructure, Operations & Cybersecurity - amgaber.com