Group IT Manager · Healthcare Technology · Saudi Arabia
Ahmed Gaber
IT Infrastructure · Systems · Networks · Cybersecurity
Building and operating resilient technology environments across healthcare and enterprise operations for 20+ years.
Healthcare Technology · Digital Transformation · Business Continuity · Multi-Site IT Operations
Current focusReliable technology operations
Professional proof
Scale, continuity and real operating context.
Featured Impact
Proof of work, not a list of claims.
Three flagship case studies show the operating problem, technical direction and practical value using clearly governed public evidence.
Sanitized ScreenshotExperts Care Connect
Internal healthcare operations, CRM and digital-services platform designed around real operational workflows.
ChallengeFragmented operational workflows across reports, appointments, patient relations, leads and call-center activities.OutcomeA unified internal platform architecture that centralizes workflows, improves operational visibility and reduces dependence on disconnected tools.
Read flagship case study 
Architecture RepresentationHealthcare WAN Resilience & Hybrid Failover
Connectivity resilience design using primary and backup links to improve availability of clinical and operational services.
View case study
Architecture RepresentationUnified Communications & Offshore Call Center Transformation
Grandstream-based communications and call-center architecture spanning local and offshore operations.
View case studyExpertise
Technical depth organized around operating outcomes.
Capabilities are shown as areas of real work, not arbitrary percentage scores. The stack below reflects technologies used across healthcare, infrastructure, security and multi-site operations.
Core Infrastructure
Infrastructure & Systems
Designing, operating and improving server, virtualization, storage and facility infrastructure for real business operations.
Networks & Resilience
Networking
LAN/WAN, segmentation, FortiGate, VPN and resilient connectivity across distributed environments.
Security Operations
Cybersecurity
Practical controls across perimeter security, endpoints, access governance and operating policies.
Healthcare Technology
Healthcare IT
Technology operations shaped around clinical workflows, accreditation readiness and healthcare-system integration.
Technology Stack
Platforms and tools used in practice.
No percentages. No decorative ratings. Just the technologies that appear across the environments, projects and operations I support.
Healthcare IT
- MILLENSYS HIS/ERP
- Waseel integration environment
- NPHIES onboarding
- CBAHI readiness
- Healthcare workflows
- Clinical technology support
Infrastructure & Systems
- Windows Server
- Dell PowerEdge
- VMware ESXi
- Hyper-V
- Synology NAS
- IIS
- SQL Server
- Server rooms & UPS
Networking
- FortiGate
- VLANs
- VPN
- SD-WAN
- Routing & switching
- LAN/WAN
- DIA & 5G failover
- IP planning
Cybersecurity
- FortiGate security
- Kaspersky Next EDR
- ESET Protect
- Safetica DLP
- Endpoint security
- Access governance
- Security policies
Unified Communications
- Grandstream UCM
- Wave
- RemoteConnect
- VoIP
- Call queues
- IVR
- Call recording
- Offshore operations
Automation & Development
- PowerShell
- PHP
- JavaScript
- Node.js
- SQL
- Git/GitHub
- APIs
- WebSockets
- AI-assisted development
Web & Hosting
- cPanel
- DNS
- SSL/TLS
- WordPress
- Hosting operations
- Availability monitoring
- Landing pages
IT Operations & Governance
- Vendor coordination
- Policies
- Documentation
- Asset management
- Access management
- Multi-site operations
- IT standards
- User training
Career
Two decades of hands-on technology work, with the current story first.
Current leadership and healthcare responsibilities stay visible. Earlier roles are progressively disclosed so the homepage reads like a portfolio, not a long CV.
01
Experts Group
Group IT Manager
CurrentJul 2026 — PresentJeddah, Saudi Arabia
Group-wide IT leadership spanning healthcare technology, infrastructure, cybersecurity, operations, governance and digital platforms across verified Experts Group entities and locations.
- Lead group IT governance, standards, strategic planning and technology prioritization
- Oversee infrastructure, cybersecurity, healthcare systems, communications and digital services across group entities
- Maintain a unified register of companies, branches, IT assets, access scope and technology responsibilities
Role details
- Drive IT centralization, documentation, internal-audit readiness, vendor coordination and service-management evaluation
- Lead technology modernization initiatives across hosting, email security, network resilience, collaboration and operational platforms
- Coordinate healthcare technology support for Experts Care, Experts Medical Center, offshore operations and other verified group environments
IT GovernanceHealthcare ITFortiGateVMware ESXiHyper-VSynology NASMicrosoft 365Grandstream
Group-wide IT leadershipMulti-entity operationsJeddah + Muhayil + Cairo scope
02
Experts Care Medical Group
Network & Systems Administrator
May 2024 — Jul 2026Jeddah, Saudi Arabia
Led day-to-day healthcare IT infrastructure, systems, networking, cybersecurity and communications operations before transitioning into the group-wide IT management role in July 2026.
- Operated Dell server and virtualization infrastructure, Synology NAS, IIS and SQL workloads
- Managed FortiGate networking, segmentation, WAN resilience, VPN and connectivity
- Administered endpoint security and operational cybersecurity controls
Role details
- Supported MILLENSYS HIS/ERP, Waseel integration context and NPHIES onboarding preparation
- Operated Grandstream VoIP, Wave and call-center infrastructure
- Led backup automation, hosting, DNS/SSL, asset and access-governance improvements
FortiGateVMware ESXiHyper-VSynology NASIISSQL ServerKaspersky Next EDRGrandstream
100+ endpoint environment20+ servers/workloads99.86% CBAHI organization result
03
Balsam AlUla Pharmacies
IT Manager / IT Lead
Feb 2022 — May 2024AlUla, Saudi Arabia
Led multi-site pharmacy IT operations, ERP migration, infrastructure, security and user enablement.
- Supported 15 pharmacies, headquarters and five warehouses
- Led Al-Aseel to ABC ERP migration and rollout activities
- Delivered user training and operational transition support
Role details
- Managed FortiGate-based branch networking and ESET Protect endpoint security
- Coordinated vendors, standards, support priorities and branch technology readiness
FortiGateESET ProtectABC ERPAl-Aseel ERP
15 pharmacies + HQ + 5 warehouses50+ users trained
04
Zahrat Al-Rawdah Pharmacies
Systems Administrator & Network Security Specialist
Apr 2019 — Jan 2022Saudi Arabia
Supported systems, network security and branch operations across a large multi-site pharmacy environment.
- FortiGate branch security, connectivity and troubleshooting
- Hyper-V virtualization and Windows infrastructure
- Solver ERP and SQL backup/restore support
Role details
- Safetica DLP and endpoint security controls
- Repeated branch rollout, go-live and operational support
FortiGateHyper-VSafetica DLPSolver ERPSQL Server
150+ pharmacy environment350+ staff environment10+ citiesApproximately 45 branch go-lives
05
Alanaya Aldawaiya / Al Ashban Trading Est.
Technical Support Specialist
Feb 2017 — Apr 2019Riyadh, Saudi Arabia
Technical support with systems, networking, ERP transition and multi-site pharmacy responsibilities.
- Supported 27 pharmacies, headquarters and warehouse operations
- Supported Al-Aseel to ABC ERP transition
- Maintained endpoint protection and branch IT services
Role details
- Handled workstation, printer, network and user-support requirements
ESET ProtectABC ERPAl-Aseel ERP
27 pharmacies + HQ + warehouse
Earlier technical roles remain available in the complete chronology.
Explore full career timelineField Notes & Insights
The reasoning behind reliable IT operations.
Evergreen, original writing on infrastructure resilience, network security and operational automation — connected to the projects and tools used in practice.
Network Security & Segmentation
FortiGate Segmentation Without Any-to-Any Policy Sprawl
A practical FortiGate segmentation model for explicit rules, controlled exceptions and maintainable policy as the network grows.
10 min read Infrastructure Resilience & FacilitiesServer Room Resilience: Cooling, Power and Monitoring Before Redundancy
A practical server-room resilience model for cooling, power, rack discipline, monitoring and maintainability before adding redundancy.
10 min read IT Governance & Multi-Site OperationsA Practical IT Governance Model for Multi-Site Operations
A hands-on operating model for technology ownership, asset and access governance, standards, exceptions, documentation and review across growing multi-site organizations.
10 min readKnowledge & Utilities
Practical resources built for real IT work.
Privacy-first browser tools, field-ready guides and operational checklists—kept separate from the portfolio so each resource stays easy to use.
Tools
35 browser utilities
PDF, networking, security, Microsoft 365 and everyday IT utilities that run with a privacy-first approach.
Explore toolsGuides
Field-ready technical guidance
Concise how-to material for deployment, backup, DNS, email security and workstation readiness.
Browse guidesOperations
Checklists & reusable starters
Structured onboarding, offboarding, backup, incident and operational references for repeatable IT work.
View checklistsCredentials
Evidence of learning, professional standing and technical development.
Credentials are presented by type and evidence state—without inflating course completions into professional certifications.
Supportedmembership
Saudi Council of Engineers Membership
Saudi Council of Engineers
Professional classification: Computer Technician
Supportededucation
Diploma of Science in Computer Studies
Alexandria University
Oct 2010 - Jul 2012
Grade: Good
Verifiedprofessional certificate
Google IT Support Professional Certificate
Google / Coursera
28 Aug 2023
Verifiedcourse
Introduction to Cybersecurity
Cisco Networking Academy
14 Jun 2021
Verifiedcourse
Computer Network Fundamentals
Information Technology Institute (ITI)
17 Sep 2023
Verifiedcourse
Introduction to Network Security
Information Technology Institute (ITI)
24 Sep 2023
Public certificate files are intentionally limited; supporting evidence can be provided when appropriate.
View all credentials
Jeddah, Saudi ArabiaHealthcare technology + infrastructure
About Ahmed
Technical depth, operational ownership and a career built from hands-on delivery.
Group IT Manager and healthcare technology professional with more than two decades of hands-on experience spanning technology leadership, multi-entity operations, systems and networks, cybersecurity, infrastructure, automation, unified communications, integrations and internal digital platforms across Saudi Arabia and Egypt.
I work best where infrastructure, systems, networks, security and business operations meet. The focus is practical: resilient services, clear ownership, safer operations and technology that people can actually use.
20+Years in ITHealthcareTechnology focusSaudi ArabiaCurrent market
Career Conversation
Open to the right senior technology opportunity in Saudi Arabia.
Best fit: IT infrastructure, healthcare technology, IT operations and senior technology leadership roles.