Home / Experience

Career Timeline

20+ years from hands-on support to technology leadership.

A career built through support, multi-site pharmacy operations, systems and network security, IT management and healthcare technology leadership.

Career progression: Network & Systems Administrator at Experts Care Medical Group from May 2024 to Jul 2026, followed by the group-wide Group IT Manager role from Jul 2026.

Career

Two decades of hands-on technology work, with the current story first.

Current leadership and healthcare responsibilities stay visible. Earlier roles are progressively disclosed so the homepage reads like a portfolio, not a long CV.

01

Experts Group

Group IT Manager

CurrentJul 2026 — PresentJeddah, Saudi Arabia

Group-wide IT leadership spanning healthcare technology, infrastructure, cybersecurity, operations, governance and digital platforms across verified Experts Group entities and locations.

  • Lead group IT governance, standards, strategic planning and technology prioritization
  • Oversee infrastructure, cybersecurity, healthcare systems, communications and digital services across group entities
  • Maintain a unified register of companies, branches, IT assets, access scope and technology responsibilities
Role details
  • Drive IT centralization, documentation, internal-audit readiness, vendor coordination and service-management evaluation
  • Lead technology modernization initiatives across hosting, email security, network resilience, collaboration and operational platforms
  • Coordinate healthcare technology support for Experts Care, Experts Medical Center, offshore operations and other verified group environments
IT GovernanceHealthcare ITFortiGateVMware ESXiHyper-VSynology NASMicrosoft 365Grandstream
Group-wide IT leadershipMulti-entity operationsJeddah + Muhayil + Cairo scope
02

Experts Care Medical Group

Network & Systems Administrator

May 2024 — Jul 2026Jeddah, Saudi Arabia

Led day-to-day healthcare IT infrastructure, systems, networking, cybersecurity and communications operations before transitioning into the group-wide IT management role in July 2026.

  • Operated Dell server and virtualization infrastructure, Synology NAS, IIS and SQL workloads
  • Managed FortiGate networking, segmentation, WAN resilience, VPN and connectivity
  • Administered endpoint security and operational cybersecurity controls
Role details
  • Supported MILLENSYS HIS/ERP, Waseel integration context and NPHIES onboarding preparation
  • Operated Grandstream VoIP, Wave and call-center infrastructure
  • Led backup automation, hosting, DNS/SSL, asset and access-governance improvements
FortiGateVMware ESXiHyper-VSynology NASIISSQL ServerKaspersky Next EDRGrandstream
100+ endpoint environment20+ servers/workloads99.86% CBAHI organization result
03

Balsam AlUla Pharmacies

IT Manager / IT Lead

Feb 2022 — May 2024AlUla, Saudi Arabia

Led multi-site pharmacy IT operations, ERP migration, infrastructure, security and user enablement.

  • Supported 15 pharmacies, headquarters and five warehouses
  • Led Al-Aseel to ABC ERP migration and rollout activities
  • Delivered user training and operational transition support
Role details
  • Managed FortiGate-based branch networking and ESET Protect endpoint security
  • Coordinated vendors, standards, support priorities and branch technology readiness
FortiGateESET ProtectABC ERPAl-Aseel ERP
15 pharmacies + HQ + 5 warehouses50+ users trained
04

Zahrat Al-Rawdah Pharmacies

Systems Administrator & Network Security Specialist

Apr 2019 — Jan 2022Saudi Arabia

Supported systems, network security and branch operations across a large multi-site pharmacy environment.

  • FortiGate branch security, connectivity and troubleshooting
  • Hyper-V virtualization and Windows infrastructure
  • Solver ERP and SQL backup/restore support
Role details
  • Safetica DLP and endpoint security controls
  • Repeated branch rollout, go-live and operational support
FortiGateHyper-VSafetica DLPSolver ERPSQL Server
150+ pharmacy environment350+ staff environment10+ citiesApproximately 45 branch go-lives
05

Alanaya Aldawaiya / Al Ashban Trading Est.

Technical Support Specialist

Feb 2017 — Apr 2019Riyadh, Saudi Arabia

Technical support with systems, networking, ERP transition and multi-site pharmacy responsibilities.

  • Supported 27 pharmacies, headquarters and warehouse operations
  • Supported Al-Aseel to ABC ERP transition
  • Maintained endpoint protection and branch IT services
Role details
  • Handled workstation, printer, network and user-support requirements
ESET ProtectABC ERPAl-Aseel ERP
27 pharmacies + HQ + warehouse
06

Al Mazloum for Trading & Agencies

IT Technical Support

2015 — 2017Alexandria, Egypt

Delivered endpoint, printer, LAN/WAN, software, backup and retail/POS support.

  • User and endpoint support
  • LAN/WAN troubleshooting
  • Backup and antivirus maintenance
Role details
  • Retail/POS support
07

Elforqan Computer Services

Computer Services / IT Operations

2010 — 2015Alexandria, Egypt

Built deeper hands-on experience in computer services, troubleshooting, installations, hardware and customer-facing technical operations.

  • Desktop and laptop troubleshooting
  • Hardware upgrades and custom builds
  • Operating-system and software deployment
Role details
  • Customer technical support and maintenance
08

Mega Computer Shop

Owner / Technical Lead

2008 — 2010Alexandria, Egypt

Entrepreneurial period combining technical service delivery, computer sales, maintenance and day-to-day operations.

  • Technical service delivery
  • PC assembly and upgrades
  • Customer support
Role details
  • Retail operations
09

Tiba Computer

Sales & Technical Support

2005 — 2008Alexandria, Egypt

Combined customer-facing technology sales with practical technical support and maintenance.

  • Hardware/software sales
  • Technical support
  • PC maintenance
Role details
  • Customer service
10

Estabrak Computer Services

Technical Support Technician

2003 — 2005Alexandria, Egypt

Early-career hands-on foundation in computer troubleshooting, operating systems, hardware and user support.

  • PC troubleshooting
  • Operating-system installation
  • Hardware replacement and upgrades
Role details
  • Basic networking and user support

Professional Profile

Need the concise version?

Review the CV for a recruiter-focused summary, or explore selected project evidence for the technical work behind the timeline.

View CVExplore projects
Copied