Professional Experience

20+ Years of Progressive IT Experience.

From hands-on technical support to network and systems administration, multi-site IT operations and group-level healthcare technology leadership. Explore the responsibilities, operating environments and progression behind the projects.

Career architecture

A progression built through operating responsibility.

Each era connects role growth with the environments, solutions and evidence that shaped the next stage.

01Technical Support
02Sales & Technical Support
03Business Ownership
04IT Operations
05Multi-Site IT
06Systems & Networks
07Network Security
08IT Management
09Healthcare IT
10Group IT Leadership

2003-2010

Technical Foundation & Entrepreneurship

Hands-on support grew into customer ownership, procurement and technical leadership.

Explore Estabrak Computer Services · Tiba Computer · Mega Computer Shop3 roles · Responsibilities, verified scope, technology and selected project links

2003 - 2005

Estabrak Computer Services

Technical Support

Alexandria, Egypt

Computer services foundation.

Started with PC hardware, operating-system support, diagnostics and networking fundamentals.

2 responsibilities · 0 technology records · 0 project references

Record: historical source · 2 linked source references · 0 metric source references

Endpoint, peripheral and user support
LAN, WAN, segmentation and resilient connectivity

2005 - 2008

Tiba Computer

Sales & Technical Support

Alexandria, Egypt

Computer sales and technical support.

Developed customer-facing troubleshooting, sales, hardware and software support experience.

1 responsibilities · 0 technology records · 0 project references

Record: historical source · 1 linked source references · 0 metric source references

Endpoint, peripheral and user support

2008 - 2010

Mega Computer Shop

Owner / Technical Lead

Alexandria, Egypt

Independent computer services and retail business.

Combined business ownership with technical leadership, procurement, vendor coordination and customer support.

2 responsibilities · 0 technology records · 0 project references

Record: historical source · 1 linked source references · 0 metric source references

Endpoint, peripheral and user support
Vendor coordination and service ownership

2010-2017

IT Operations & Multi-Site Support

Daily service delivery expanded into commercial systems, networking and distributed-site support.

Explore Elforqan Computer Services · Al-Mazloum Trading & Agencies2 roles · Responsibilities, verified scope, technology and selected project links

2010 - 2015

Elforqan Computer Services

Computer Services / IT Operations

Alexandria, Egypt

Computer services and retail operations.

Extended hands-on support into daily IT operations, customer service and user enablement.

2 responsibilities · 0 technology records · 0 project references

Record: historical source · 1 linked source references · 0 metric source references

Endpoint, peripheral and user support
User enablement and operational training

2015 - Jan 2017

Al-Mazloum Trading & Agencies

IT Technical Support

Alexandria, Egypt

Commercial technology support in Alexandria, Egypt.

Supported Windows environments, networking, backup, peripherals and physical-security technology, including a multi-floor commercial infrastructure project.

4 responsibilities · 3 technology records · 1 project references

Record: supported conservative · 1 linked source references · 0 metric source references

Endpoint, peripheral and user support
LAN, WAN, segmentation and resilient connectivity
Backup automation, validation and recovery readiness
CCTV and access-control technology support

Supporting record

Technology context

Windows Server · CCTV / NVR · PDT / POS

Selected work

Al-Mazloum Multi-Floor Commercial Infrastructure

2017-2021

Systems, Networks & Security at Scale

Pharmacy operations brought deeper responsibility for connectivity, security, systems and repeatable branch delivery.

Explore Alanaya Aldawaiya / Al Ashban Trading Est. · Zahrat Al-Rawdah Pharmacies2 roles · Responsibilities, verified scope, technology and selected project links

Feb 2017 - Apr 2019

Alanaya Aldawaiya / Al Ashban Trading Est.

Technical Support Specialist

Riyadh, Saudi Arabia

Multi-site pharmacy operations across 27 pharmacies, headquarters and warehouse support.

Built multi-site pharmacy experience through branch readiness, workstation and peripheral support, user support and day-to-day technology operations.

2 responsibilities · 0 technology records · 1 project references

Record: supported conservative · 2 linked source references · 0 metric source references

Operating context: Alanaya Aldawaiya / Al Ashban
Employment documentation: Anfal Najd Trading Est.

Multi-site branch readiness and rollout
Endpoint, peripheral and user support

Supporting record

Selected work

Alanaya Branch Technology Support

The professional timeline preserves the operating-brand and legal-employer distinction. No acquisition, succession or ownership relationship is asserted.

Apr 2019 - Jan 2022

Zahrat Al-Rawdah Pharmacies

Systems Administrator & Network Security Specialist

Saudi Arabia

A 150+ pharmacy location environment spanning 10+ cities and a 350+ staff operating context.

Supported systems, network security, connectivity and business applications at scale, while standardizing branch technology and contributing to approximately 45 go-lives.

7 responsibilities · 4 technology records · 2 project references

Record: supported conservative · 1 linked source references · 5 metric source references

150+Pharmacy locations in historical Zahrat scopeConservative public scale; exact 152-location precision remains unresolved

10+Cities in historical Zahrat scope

350+Staff environment in historical Zahrat scope

~45Historical branch go-lives

What I led / owned

Server, storage and facility infrastructure
LAN, WAN, segmentation and resilient connectivity
Perimeter, endpoint and access security operations
ERP, POS and pharmacy-business application support
Backup automation, validation and recovery readiness
Multi-site branch readiness and rollout
Endpoint, peripheral and user support

Solutions delivered

Multi-Site IT Standardization
Infrastructure Modernization
Cybersecurity & Endpoint Protection
Branch Technology Rollout

Projects & technology record

Selected projects

Technology environment

Network Security

FortiGate

Virtualization

Hyper-V

Business Systems

Solver ERP

Data Protection

Safetica DLP

2022-2024

IT Management & Transformation

Technology leadership joined multi-site operations, ERP change, vendor coordination and staff enablement.

Explore Balsam AlUla Pharmacies1 role · Responsibilities, verified scope, technology and selected project links

Feb 2022 - May 2024

Balsam AlUla Pharmacies

IT Manager / IT Lead

AlUla, Saudi Arabia

Technology operations across 15 pharmacies, headquarters and five warehouses.

Organized IT operations, strengthened branch and warehouse readiness, coordinated vendors and enabled a controlled transition from AlAseel to ABC ERP.

7 responsibilities · 5 technology records · 2 project references

Record: supported conservative · 1 linked source references · 2 metric source references

15 + HQ + 5Pharmacies, headquarters and warehouses

50+Staff trained during ERP transition

What I led / owned

Group technology governance and standards
LAN, WAN, segmentation and resilient connectivity
Perimeter, endpoint and access security operations
ERP, POS and pharmacy-business application support
Multi-site branch readiness and rollout
User enablement and operational training
Vendor coordination and service ownership

Solutions delivered

Multi-Site IT Standardization
ERP / POS Transformation
Branch Technology Rollout

Projects & technology record

Selected projects

Technology environment

Business Systems

ABC ERP · AlAseel ERP

Network Security

FortiGate

Endpoint Security

ESET Protect

Retail Systems

PDT / POS

2024-Present

Healthcare IT & Group Technology Leadership

Healthcare operations and hands-on delivery progressed into group technology governance and cross-entity leadership.

Explore Experts Care Medical Group · Experts Care Medical Group2 roles · Responsibilities, verified scope, technology and selected project links

May 2024 - Jun 2026

Experts Care Medical Group

Network & Systems Administrator

Jeddah, Saudi Arabia

Healthcare operations with a current baseline of 100+ managed endpoints and 20+ servers and workloads.

Owned day-to-day systems, networks, security and continuity work while supporting healthcare platforms, clinical technology, communications and internal digital services.

8 responsibilities · 12 technology records · 9 project references

Record: supported conservative · 2 linked source references · 4 metric source references

Healthcare IT & clinical technologyInfrastructure, networks & cybersecurityContinuity, backup & communicationsPhysical security & accessDigital operations & internal platformsGovernance, vendors & group support

100+Current managed endpoint baseline

20+Servers and workloads

80+Endpoint upgrades

99.86%Organization accreditation survey result with Ahmed contribution

What I led / owned

Healthcare systems and clinical technology operations
Server, storage and facility infrastructure
LAN, WAN, segmentation and resilient connectivity
Perimeter, endpoint and access security operations
Backup automation, validation and recovery readiness
Unified communications and call-center operations
CCTV and access-control technology support
Automation and internal platform delivery

Solutions delivered

Healthcare IT Operations
Network Resilience
Business Continuity & Backup
Healthcare Systems Integration
Call Center Modernization
Digital Signage & Internal Platforms
Automation & Operational Tooling

Projects & technology record

Selected projects

Technology environment

Virtualization

VMware ESXi

Infrastructure

Windows Server

Data Platform

SQL Server

Network Security

FortiGate

Endpoint Security

Kaspersky Next EDR

Storage

Synology NAS

Healthcare Systems

MILLENSYS HIS/ERP

Healthcare Integration

Waseel · NPHIES

Communications

Grandstream UCM · Grandstream Wave

Automation

PowerShell

Jul 2026 - Present

Experts Care Medical Group

Experts Group - expanded group-wide scopeGroup IT Manager

Jeddah, Saudi Arabia

Current expanded group-wide responsibility developed from the core Experts Care employment context.

Sets broader technology priorities, strengthens governance and service ownership, and coordinates infrastructure, security and digital operations across the Experts Group scope.

8 responsibilities · 5 technology records · 4 project references

Record: supported conservative · 2 linked source references · 0 metric source references

What I led / owned

Group technology governance and standards
Technology planning and prioritization
Healthcare systems and clinical technology operations
Server, storage and facility infrastructure
LAN, WAN, segmentation and resilient connectivity
Perimeter, endpoint and access security operations
Vendor coordination and service ownership
Documentation, policy and audit readiness

Solutions delivered

IT Governance & Accreditation Readiness
Asset & Service Management
Web / Hosting / Email Operations
Clinical / Biomedical Technology Support

Projects & technology record

Selected projects

Technology environment

Collaboration

Microsoft 365

Network Security

FortiGate

Asset Management

Lansweeper

Storage

Synology NAS

Web Operations

DNS / SSL

Continue exploring

See the projects behind the progression.

Selected case studies connect the career timeline to practical systems, infrastructure, healthcare technology and transformation work.

Explore projects Review credentials View concise CV